QUICK OVERVIEW - TL;DR (please read this section to ensure your fit before applying)
Our client is hiring Emergency Response Coordinators (ERCs). This is an incredible opportunity for sales professionals who want to make a real difference in people's lives during their most challenging moments.
THE WHO:
Our client is one of the nation's leading restoration and reconstruction companies, serving both commercial properties and insurance providers throughout the United States.
They are in an aggressive growth phase and are looking to dramatically increase their direct sales initiatives.
This is a great people-first culture, support of a large corporate team, yet smaller office branches allow for family and strong team environments.
The Emergency Services team communicates effectively and efficiently being the liaison between involved parties helping customers through frantic situations.
THE WHAT:
As an ERC, you'll be one of the first people on-site after a property loss, working directly with property owners, adjusters, project managers, and first responders.
This is a unique blend of high-touch sales and community service - where you'll help transition clients from chaos to calm.
Imagine a restaurant kitchen fire that closes the business and 50 employees are now temporarily out of work. Or a broken pipe in a home that displaces a family. These are just a few of the examples of how our client steps in and serve their communities with steadfast service and all-inclusive support to get people back in their homes and businesses.
MUST HAVES:
2+ years of outside sales experience (restoration or construction industry experience strongly preferred)
Strong emotional intelligence and ability to empathize with clients during difficult circumstances
Professional presentation skills and appearance
Self-starter mentality with the ability to thrive in high-pressure situations
Proven track record of building and maintaining relationships
Comfort with technology and CRM systems
THE WHY:
This is a fantastic opportunity to build a career with purpose.
You'll not only drive business growth but also help community members recover from traumatic events.
THE WHERE:
This role is based in Houston, Texas.
The same role is available in Houston, Nashville, Raleigh, and Richmond. If interested, apply here and we can review your application across all market opportnuities.
THE HOW:
There are three key strategic initiatives that this person will be initially tasked with:
Developing and maintaining strong relationships with key community stakeholders, including first responders, insurance adjusters, and property managers
Creating and implementing proactive prospecting strategies to identify and act upon potential opportunities before they arise
Establishing yourself as the trusted first call in emergency situations through educational outreach and community involvement
THE NUTS & BOLTS:
Competitive base salary of $60,000-$70,000, plus quarterly bonus structure. Total expected OTE compensation with commissions is $80,000-100,000+ (with no commission caps).
Benefits include:
Medical insurance (employer contribution)
Dental, vision, and life insurance options
401(k) with employer matching after 3 months
10 days PTO
7 paid holidays
Emergency Response Coordinator - Houston
JOMBINE & OUR CLIENT
We are Jombine – a network of recruiters changing the way we get hired. Our approach is to equip companies with an innovative platform to find the right candidates for their unique culture, job fit, and team dynamics. Learn more at www.jombine.com.
THE COMPANY & TEAM
Our client is one of the nation's leading restoration and reconstruction companies, with a powerful presence across the United States. For decades, they've been the trusted partner for insurance providers and commercial properties, helping restore properties and lives after disaster strikes.
Even better - they are in an industry that truly matters. When fire, water, or storm damage occurs, their team members are often the first on the scene, helping property owners navigate through some of their most challenging moments. They're not fixing properties; they're restoring peace of mind.
A GREAT OPPORTUNITY FOR A MOTIVATED, EMPATHETIC & DRIVEN PROFESSIONAL
Do you have experience in the Restoration, Construction, or Insurance industry? Are you someone that can effectively communicate and educate customers as they deal with a disaster? Do you have a passion for servicing and caring for your local community?
YOUR DNA
You are a unique blend of sales professional and community servant. You understand that success in this role isn't just about closing deals – it's about being there for people when they need help the most.
You thrive under pressure and can maintain composure in high-stress situations. When others might see chaos, you see opportunities to provide solutions and comfort.
You're a natural relationship builder. Whether it's with property owners, insurance adjusters, or first responders, you know how to create and nurture meaningful professional connections.
You bring both heart and hustle to your work. You're empathetic enough to connect with people during difficult times, yet driven enough to consistently hit your sales targets and growth objectives.
You're tech-savvy and embrace innovation. You understand that modern sales require modern tools, and you're comfortable using CRM systems and other technology to maximize your effectiveness.
You represent professionalism in every aspect - from your appearance to your communication style. You understand that you're often the first face of the company in critical situations.
WHO WE'RE LOOKING FOR
The Emergency Response Coordinator (ERC) role requires a unique individual who can balance sales acumen with genuine care for people in crisis.Â
The Emergency Response Coordinator plays a pivotal role in swiftly and calmly addressing property owners' concerns following traumatic events like fires or floods.
As an Emergency Response Coordinator, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property.
 Emergency Response Coordinators work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help customers receive the highest quality care as they transition from chaos to calm.
As dynamic communicators, Emergency Response Coordinators excel in both one-on-one interactions and group settings, instilling confidence in their ability to manage and resolve emergencies effectively.
The role involves developing and maintaining client relationships, exceeding sales targets, and participating in networking events to drive business growth.
You will generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events.
Amid disasters, adept negotiation with insurers and adjusters is crucial. Emergency Response Coordinators will liaise on requirements, while leveraging sales strategies to ensure project costs align with cumulative targets, fostering resilience and recovery.
You'll cooperate with public emergency response agencies and private entities, creating and retaining customer loyalty and preference by establishing positive and trusting relationships.
Your involvement in restoration-related community awareness events and programs will further reinforce our commitment to customer care.
Proactively searching for and acting upon potential opportunities, you'll work closely with owners, adjusters, project managers, first responders, and community leaders to ensure the highest quality care for our customers.
Developing positive and trusting relationships with property owners will be central to your responsibilities.
THE DAY TO DAY
Building and Managing Relationships
Develop and maintain relationships with key stakeholders including property owners, insurance adjusters, and first responders
Create and retain customer loyalty through trust-building and exceptional service
Network actively within relevant community and industry organizations
Sales and Business Development
Proactively identify and act upon potential opportunities
Meet or exceed established sales goals and metrics
Utilize CRM tools effectively to manage pipeline and track activities
Present company services professionally and effectively
Convert opportunities into signed contracts
Emergency Response
Respond promptly to emergency situations
Assess damage and scope of work needed
Provide immediate solutions and comfort to property owners
Coordinate with internal teams to ensure proper service delivery
Community Engagement
Represent the company at industry events and community functions
Conduct educational presentations to relevant groups
Maintain high visibility in the community as a trusted resource
Required Education and Experience
Bachelor's degree preferred but not required
Minimum 2 years of successful outside sales experience
Experience in restoration or construction industries strongly preferred
Valid driver's license and clean driving record
Ability to pass background check and drug screening
Competency, Skills, and Requirements
Excellent verbal and written communication skills
Strong emotional intelligence and empathy
Proven track record in relationship-based sales
Proficiency with CRM systems and technology
Ability to work flexible hours including occasional nights and weekends
Professional appearance and demeanor
Strong organizational and time management skills
SALARY & BENEFITS
Our client provides a comprehensive compensation package including:
Competitive base salary of $60,000-$70,000, plus quarterly bonus structure. Total expected OTE compensation with commissions is $80,000-100,000+ (with no commission caps).
Competitive base salary plus quarterly bonus structure
Medical insurance with employer contribution
Dental and vision insurance options
Life insurance
401(k) with employer matching after 3 months
10 days of paid time off (PTO)
7 paid holidays per year
Company vehicle or vehicle allowance
Mobile phone allowance
Ongoing training and development opportunities
This is an incredible opportunity to join a growing organization that's making a real difference in people's lives. If you have the unique combination of sales drive and genuine care for others, we want to hear from you.